1. Products and Availability

WVL announces product release dates through its official social media channels, Journal pages, and other channels.

Available products can be added to your cart and purchased through their product pages. Products may sell out depending on available quantities.

Adding a product to your cart does not reserve stock.

For inquiries about products that are unavailable for purchase, please use the inquiry form at the bottom of the relevant product page.

Submitting a product inquiry does not constitute a reservation or an order.

2. How to Order

1. Select your products, options, and quantities, and add them to your cart.

2. Review the products and final quantities at checkout.

3. Enter the recipient’s name, address, phone number, and email address. Delivery instructions are optional.

4. Review the final payment amount, including any shipping charges, and the terms of sale.

5. Click the payment button and complete payment through the Toss Payments window.

6. Once payment and order processing have been completed successfully, check the order number displayed.

7. You can view your order details and processing status on the website using your order number and the email address provided at checkout.

3. Payment

Payments are processed through Toss Payments. Available payment methods are displayed in the payment window.

Production or dispatch proceeds according to the schedule for each product after the full payment amount, including any additional shipping charges, has been received.

🔴【To be confirmed: Available payment methods and, where bank transfers or virtual accounts are offered, the contractual

and operational status of the purchase protection service and instructions for its use.】

4. Shipping Charges

Standard shipping is free.

If additional shipping charges apply due to the delivery location or product characteristics, such as size or weight, the applicable amount will be disclosed on the product page and before payment.

5. Production and Dispatch

Depending on the product, orders may be fulfilled from available stock or produced after an order is placed.

Production methods and any separate dispatch schedules are stated on the relevant product page.

Products are generally dispatched within two weeks after payment is completed. Where a separate dispatch schedule is specified for a product, that schedule applies.

“Dispatch” refers to the point at which the product is handed over to the carrier. The actual arrival date may vary depending on the delivery location and the carrier’s circumstances.

If the dispatch schedule changes, the Company will explain the reason, provide an updated schedule, and advise you of cancellation and refund procedures.

Shipping Provider : 🔴【To be completed: Carrier name】

For international shipping, please contact us by email before placing an order to discuss availability, shipping charges, and delivery schedules.

6. Order Cancellations

If an order is canceled before dispatch, the product price and any separately paid shipping charges will be refunded in full.

Cancellation is not restricted solely because production has begun or a notice of scheduled dispatch has been issued.

Cancellations after dispatch are handled as returns. If the return is due to a change of mind, the shipping cost provisions below apply.

7. Exchange and Return Requests

As a general rule, exchanges or returns due to a change of mind may be requested within seven days of receiving the product.

Where applicable laws specify a different starting date, including rules relating to the delivery of written contract terms, those rules apply.

If a product differs from its description, advertising, or the agreed contract terms, you may request withdrawal from the purchase contract within three months of receiving the product

and within 30 days of the date you became aware, or could reasonably have become aware, of the discrepancy. Both time limits must be met.

To request an exchange or return, email hello@wookoorookoo.com with your order number and request details.

We may request supporting information necessary to verify the reason, such as a product defect.

Please contact us before sending a product back so that we can provide the return address and instructions.

8. Exchange Procedure

We first check whether stock is available for the requested exchange.

If an exchange is available, we will provide return instructions. The replacement product will be dispatched after we receive and inspect the returned product.

If replacement stock is unavailable, we will advise you of available options, including a refund.

If the replacement product has a different price, we will explain any price difference, shipping charges, and other conditions before proceeding with the exchange.

9. Shipping Costs for Change-of-Mind Returns

If you return an entire order due to a change of mind, the original standard shipping cost of KRW 4,000, initially covered by the Company under

its free shipping policy, will be deducted from the product price refunded.

Additional shipping charges paid separately at checkout for the delivery location or product are non-refundable.

These charges are separate from the KRW 4,000 standard shipping cost covered by the Company. The same cost will not be charged twice.

You are responsible for the full cost of return shipping and must send the product with shipping prepaid.

Please do not send returns with shipping charges payable by the recipient, and follow the return instructions provided.

🔴【To be determined: Treatment of standard shipping costs and product-specific additional shipping charges when only some products in an order are returned.】

10. Shipping Costs for Change-of-Mind Exchanges

For exchanges due to a change of mind, you are responsible for both return shipping and shipping of the replacement product.

You must pay the full return shipping cost in advance when sending the original product back. Standard shipping for the replacement product is KRW 4,000.

Any additional charges arising from the delivery location or product characteristics will be explained when the exchange request is processed.

The original shipping cost covered by the Company under its free shipping policy will not be charged separately.

11. Costs for Defective or Incorrect Products

The Company covers the necessary shipping costs for exchanges or returns involving defective products, incorrect deliveries,

or products that differ from their description or the agreed contract terms.

In these cases, the Company will provide separate collection instructions. If the entire order is returned, the product price and any additional shipping charges originally paid will be refunded.

The KRW 4,000 standard shipping cost will not be deducted.

12. Restrictions on Exchanges and Returns

Exchanges or returns may be restricted where grounds specified by applicable laws exist, including loss or damage attributable to the user,

or a substantial reduction in the product’s value due to use or partial consumption.

Opening packaging solely to inspect the product does not automatically make it ineligible for return.

Cancellations or returns are not automatically restricted solely because a product is sold in limited quantities or produced after an order is placed.

13. Refunds

Refunds for returned products are processed within three business days of receiving the returned product.

For cancellations before the product is supplied, the refund process is initiated within three business days of withdrawal from the purchase contract.

Refunds are generally issued by reversing the original payment.

The time it takes for funds to appear in your account may vary depending on the processing schedule of your card issuer or other payment provider.

If a refund cannot be made through the original payment method and a bank transfer is required, we will provide separate instructions.

14. Contact and Return Address

Email : hello@wookoorookoo.com

Phone : +82-10-5726-4324

Response Time : Within three business days, excluding weekends and public holidays in the Republic of Korea.

Return Recipient : Wookoorookoo (우쿠루쿠)

Return Address : Unit 201, 249-67 Gocheok-dong, Guro-gu, Seoul, Republic of Korea

Return Contact Number : +82-10-5726-4324

Our business address and return address are different. Please send returns to the return address above.

15. Changes to This Guide and Applicable Terms

This Guide takes effect on October 25, 2026.

The Company maintains this Guide by version number and effective date.

When terms of sale relating to shipping, exchanges, returns, refunds, or other matters are amended, the Company will announce the changes and their effective date on the website

and make previous versions and their applicable periods available for reference.

As a general rule, each order is governed by the terms of sale communicated when the purchase contract was formed.

Changes to this Guide will not apply retroactively to the disadvantage of existing orders, except where otherwise required by applicable laws or lawfully agreed between the parties.